Core Functionality Users can manage and switch between various payment providers within the app. Supported methods include Direct Debit (IBAN), Credit Card, Apple Pay, and Google Pay.
Please note, our customer care team cannot add or change your payment method on your private account. You must do this yourself using the following methods:
Direct Debit (IBAN) Setup
Process: Menu (☰) > Payment > Change payment method > Select 'Direct debit'.
Verification: Requires a mandatory €0.01 verification payment via iDEAL.
Logic: This payment confirms ownership of the IBAN. The €0.01 is a placeholder and is subsequently refunded by Riverty.
Completion: The user must return to the app automatically after the bank's authorization page to finalize the link.
Credit Card Management
Process: Menu (☰) > Payment > Change payment method > Select 'Credit card'.
Logic: Use this flow to replace an expired card or switch from a bank account to a card.
Security: Card details are entered via a secure encrypted interface within the app.
Mobile Wallets (Apple Pay / Google Pay)
Process: Menu (☰) > Payment > Change payment method > Select 'Apple Pay' or 'Google Pay'.
Logic: The app links directly to the wallet configured on the mobile device.
Critical Rules & Constraints
Active Sessions: Payment methods cannot be changed while a parking session is currently active.
Business Users: If a business customer needs to change a payment method involving a SEPA mandate, they must submit a SEPA form via email.
Validation: A payment method is only considered "active" once the verification steps (like the €0.01 iDEAL payment or card 3D Secure check) are completed.
Outstanding Debt: If there is a failed payment, adding a new payment method will usually trigger an automatic attempt to settle the open balance.
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